This policy explains what information Global Hub Solutions LLC (“we”, “us”, “United Global Hub Solutions”) collects when you use unitedglobalhubsolutions.com and our software, why we collect it, and what you can ask us to do with it.

1. Who we are

Global Hub Solutions LLC, a Texas limited liability company, is the controller of the personal information described in this policy. You can reach us at any time:

Email: admin@unitedglobalhubsolutions.com

2. What we collect

• Account information — your name, work email, phone number, company name and billing address.
• Customer data you enter — traveler names, contact details, bookings, itineraries, messages and payment records that you or your team add to the platform.
• Payment information — handled by our third-party payment processor. We store only the last four digits and the card type. Full card numbers never reach our servers.
• Usage data — log-in times, IP address, browser and device type, and pages visited, used to keep the service secure and working.
• Support correspondence — the emails you send us and our replies.

3. How we use it

To provide and support the service, process subscription payments, respond to your requests, send service notices about outages and changes, prevent fraud and abuse, and meet legal, tax and accounting obligations.

We do not sell or share your personal information for cross-context behavioral advertising. We do not use your data or your customers' data to train machine learning models. We do not serve advertising.

4. Data you hold about your customers

For traveler data you enter into the platform, you are the controller and we are the processor. We process it only on your documented instructions and only to run the service for you. You are responsible for having a lawful basis to collect and share that data with us, and for the notices you give your own travelers.

5. Who we share it with

We share data with service providers who help us operate — cloud hosting, payment processing, email delivery, and error monitoring — under contracts limiting them to that purpose. We also disclose data where the law requires it, or to protect our rights or the safety of others. If the business is sold or merges, data may transfer as part of that transaction, and we will notify account holders first.

6. Cookies

We use strictly necessary cookies to keep you signed in and to remember your session, and basic analytics cookies to understand which pages people use. We do not use advertising or cross-site tracking cookies. You can block cookies in your browser, though the platform will not stay signed in if you do.

7. Retention and deletion

We keep account data while your subscription is active and for 90 days after cancellation so you can export or restore it. After that it is deleted, except records we are required to retain for tax and accounting purposes. You can request earlier deletion by writing to us.

8. Your rights

Depending on where you live — including under the Texas Data Privacy and Security Act, the California Consumer Privacy Act as amended, and comparable state laws — you may have the right to:

• Know what personal information we hold and get a copy of it
• Correct information that is inaccurate
• Delete your personal information
• Obtain a portable copy of it
• Opt out of any sale or sharing of personal information (we do neither)
• Not be discriminated against for exercising these rights

To exercise any of these, email admin@unitedglobalhubsolutions.com from the address on your account. We respond within 45 days and will tell you if we need a permitted extension. If we decline a request, you may appeal by replying to our decision, and we will respond to the appeal within 60 days.

9. Security

Data is encrypted in transit and at rest. Access is limited to staff who need it for their role, protected by multi-factor authentication, and administrative access is logged. No system is perfectly secure, but if a breach affects your data we will notify you without undue delay and as required by law.

10. Children

The service is a business tool and is not directed at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, email us and we will delete it.

11. International users

We operate in the United States and our servers are located there. If you access the service from outside the US, you understand your information will be processed in the US.

12. Changes to this policy

If we make material changes we will post the updated version on this page with a new date and email account holders before it takes effect.

Questions about this policy? Email admin@unitedglobalhubsolutions.com or write to us at the address above.

These terms govern your use of the United Global Hub Solutions platform at unitedglobalhubsolutions.com and any custom development services we provide. By creating an account or signing a project agreement, you accept them.

1. Who you are contracting with

The service is provided by Global Hub Solutions LLC, a Texas limited liability company:

2. The service

United Global Hub Solutions is subscription software delivered over the internet. We grant you a non-exclusive, non-transferable right to use it for your own business for as long as your subscription is paid and in good standing. We may improve, change or discontinue features, and will give reasonable notice before removing anything you depend on.

3. Accounts

You must provide accurate information and keep it current. You are responsible for keeping credentials secure and for everything your users do on the account. Tell us promptly if you believe an account has been compromised. You must be at least 18 and authorized to bind the business you sign up for.

4. Acceptable use

Do not resell or sublicense the platform without a written license agreement, attempt to reverse engineer or copy it, use it to store unlawful content, send unsolicited bulk messages through it, or use it in a way that degrades the service for other customers. We may suspend an account that does, after notice where circumstances allow.

5. Fees and billing

Subscriptions are billed monthly in advance in US Dollars, exclusive of any applicable sales or use tax. Your card is charged on the same date each month until you cancel. Prices may change with 30 days' written notice, effective at your next renewal. Failed payments are retried, and accounts more than 14 days past due may be suspended after notice.

6. Refunds and cancellation

Cancellation and refund terms are set out in full in our Refund & Cancellation policy, which forms part of these terms.

7. Your data

You keep ownership of everything you put into the platform. We claim no rights over it beyond what is needed to run the service for you. Our handling of personal information is described in the Privacy Policy. You can export your data as CSV at any time, including after cancellation, during the 90-day retention window.

8. Availability

We target 99.5% monthly availability outside announced maintenance. Maintenance windows are notified at least 48 hours in advance where practical. Availability commitments with remedies attached are only binding where set out in a signed enterprise or license agreement.

9. Service delivery

Everything we supply is delivered electronically. Nothing is shipped physically.

• Subscriptions — access is provisioned immediately after the first successful payment. Log-in details and a setup guide are emailed within a few minutes. If you have not received access within two hours, email admin@unitedglobalhubsolutions.com and we will resolve it.
• Onboarding — configuration, data import and team training are scheduled within three business days of sign-up and are typically completed within one week.
• Custom development — delivery dates, milestones and handover method are set out in the project agreement. Code and documentation are delivered to a repository you control, or deployed to your environment, as agreed.
• Support — available Monday to Friday, 9:00am–6:00pm Central Time, by email at admin@unitedglobalhubsolutions.com or by phone on +1 (409) 203-5506. Priority plans include a response-time commitment stated in the plan.

10. Custom development

Scope, deliverables, timeline and payment schedule are set out in a separate written agreement. Every engagement begins with a paid discovery phase producing a written scope. Intellectual property in bespoke code transfers to you on final payment, excluding our pre-existing libraries, frameworks and tooling, for which you receive a perpetual, non-exclusive license to use within the delivered work.

11. Third-party services

The platform connects to third-party services such as payment processors, supplier systems and email providers. Those services are governed by their own terms, and we are not responsible for their acts, omissions or availability.

12. Disclaimers

Except as expressly stated, the service is provided “as is” and “as available,” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. You are responsible for the accuracy of the trip, pricing and supplier information you enter and for your own obligations to your travelers.

13. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these terms in any 12-month period is limited to the fees you paid us in that period. Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility. Nothing here limits liability that cannot be limited by law.

14. Indemnity

You agree to indemnify and hold us harmless against third-party claims arising from your use of the service in breach of these terms, or from the content and data you put into it.

15. Termination

You may cancel at any time from your account. We may suspend or terminate for non-payment after notice, or immediately for serious breach of these terms. On termination your access ends at the close of the paid period and your data remains exportable for 90 days.

16. Changes to these terms

We may update these terms. Material changes will be posted here with a new date and emailed to account holders at least 30 days before they take effect. Continuing to use the service after that constitutes acceptance.

17. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. The state and federal courts located in Dallas County, Texas have exclusive jurisdiction, and both parties consent to venue there. Before filing, both parties agree to attempt to resolve the dispute in good faith by email or call for 30 days.

18. General

These terms, together with the Privacy Policy and the Refund & Cancellation policy, are the entire agreement between us on this subject. If any provision is held unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to a successor in a merger or sale of the business.

Questions about these terms? Email admin@unitedglobalhubsolutions.com.

Short version: cancel whenever you like from your account, and if the platform hasn't changed how your week runs, tell us within 14 days of your first payment and we'll refund it in full.

1. Cancelling a subscription

You can cancel at any time from Settings → Billing, or by emailing admin@unitedglobalhubsolutions.com from the address on the account. There is no cancellation fee, no notice period and no phone call required.

Cancellation takes effect at the end of your current billing period. Your account stays fully usable until then, and your data remains available for export for 90 days afterwards.

2. Refunds on subscriptions

• Fees already charged are not refunded. We do not pro-rate part-months. When you cancel, you keep full access until the end of the period you have paid for.
• No trial charge. Your card is only charged once you choose a plan, so there is nothing to refund if you decide not to continue — you simply cancel before the next renewal.
• If we cancel or materially reduce the service — we refund the unused portion of your current billing period.
• Duplicate or incorrect charges — refunded in full once verified, regardless of how long ago they occurred.
• Extended outages — if the platform is unavailable for more than 24 consecutive hours through our fault, email us and we will credit that month.

3. Annual and multi-month plans

Where an annual or multi-month plan is agreed in writing, prepaid periods are non-refundable. You may cancel at any time to prevent the next renewal, and you keep access for the full period already paid.

4. Custom development projects

• Discovery fees are non-refundable once discovery has started, because the written scope is itself the deliverable and it is yours to take elsewhere.
• Milestone payments are non-refundable for work that has been completed and delivered.
• Cancelling mid-milestone — we invoice for the work done to that point at the agreed rate and refund the balance within 10 business days.
• Deposits on projects that have not yet started are refundable in full.

5. License agreements

Self-hosted and white-labelled license fees are non-refundable once the deployment has been delivered to your environment, since the software cannot be returned. Terms are set out in the individual license agreement.

6. How refunds are processed

Approved refunds are returned to the original payment method. We issue them within 5 business days of approval; your bank or card issuer typically takes a further 5–10 business days to display the credit. We cannot refund to a different card or account than the one charged.

7. How to request a refund

Email admin@unitedglobalhubsolutions.com from the address on the account with the invoice number and a sentence on the reason. We acknowledge within 2 business days and tell you the outcome within 5.

You are not required to give a reason for cancelling. We do read the ones we get, and they are the main way the product gets better.

Questions? Email admin@unitedglobalhubsolutions.com or see our Terms & Conditions.

We're a small team and we answer our own email. One address reaches sales, support and billing — tell us which it is in the subject line and it gets to the right person.

Registered business address

All notices, legal correspondence and billing enquiries should be sent to:

Global Hub Solutions LLC is a limited liability company formed under the laws of the State of Texas. United Global Hub Solutions and unitedglobalhubsolutions.com are operated by Global Hub Solutions LLC.

What to email us about

• Demos and pricing — tell us your team size and what you're running on today, and we'll suggest two times.
• Support — include your account email and, where relevant, the trip reference. It saves a round trip.
• Billing, invoices and refunds — quote the invoice number. See our Refund & Cancellation policy for what's refundable.
• Custom development — a paragraph on what your operation does and where it breaks is enough to start a scoping conversation.
• Privacy and data requests — access, correction, deletion or export. See our Privacy Policy.

Response times

We reply to email within one business day. If you haven't heard from us in two, resend — occasionally a message gets filtered, and we would rather answer twice than not at all.